Customer Support Manager

Senior customer support manager/representative to work independently from office and home to build and manage CSR department for small telecom company. Duties: Speak to customers by phone and email via Blackberry, Create customer support operating procedures, Deliver daily reports, Escalate inquiries to other departments. Use CRM software to create and manage support ticket system, Perfect English skills written and verbal, Minimum 5 years experience, 6 days a week Monday-Saturday 9am-5pm