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TripAdvisor blocks 1mn fake reviews

TripAdvisor blocks 1mn fake reviews

SINGAPORE: TripAdvisor published its first-ever Review Transparency Report on Monday, revealing for the first time details about its review moderation processes, as well as statistical data on the volume of fake review attempts targeted at the platform in 2018.

tourismtechnology
By TTR Weekly

Wednesday 18 September 2019, 10:12AM


The report noted that 66 million reviews were submitted to TripAdvisor in 2018, All of them were analysed using advanced fraud detection technology. Image: TripAdvisor

The report noted that 66 million reviews were submitted to TripAdvisor in 2018, All of them were analysed using advanced fraud detection technology. Image: TripAdvisor

The report, which analysed a full year of data on reviews submitted by the global travel community, revealed the overall volume of reviews submitted to TripAdvisor in 2018.

It details how TripAdvisor combat fake reviews posted on its pages. It also provides a detailed breakdown of the proportion of reviews that were either blocked or removed.

“Ensuring that TripAdvisor is a trusted platform for our users and listed businesses is a top priority. We’ve continued to make advancements to our industry-leading fraud detection efforts in recent years, but it’s a daily battle, and we are far from complacent,” said TripAdvisor senior director of Trust & Safety Becky Foley.

“While we are winning the fight against fake reviews on TripAdvisor, we can only protect our corner of the Internet. As long as other review platforms aren’t taking aggressive action, then fraudsters will continue to exploit and extort small businesses for cash. It is time other platforms like Google and Facebook stepped up to the plate to join us in tackling this problem head-on.”

Key findings

• 66 million reviews were submitted to TripAdvisor in 2018 by the global travel community. Everyone was analysed using advanced fraud detection technology, and 2.7 million were subject to additional human assessment by content moderators.

• 4.7% of all review submissions were rejected or removed by either TripAdvisor’s advanced analysis technology or manually by the content moderation team.

There are a number of reasons why TripAdvisor rejects or removes reviews, ranging from guideline violations to instances of review fraud.

• Only a small fraction of all review submissions (2.1%) were determined to be fraudulent, and the vast majority of those (73%) were blocked before they were ever posted.

• This equated to over 1 million fake reviews that were prevented from being displayed on TripAdvisor.

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• Fewer than 1% of reviews were flagged by users or businesses for potentially violating TripAdvisor guidelines. TripAdvisor’s content moderation team reviewed most of these community reports within six hours of them being submitted.

• 34,643 businesses were subject to a ranking penalty, which is a reduction of a property’s position within the popularity or traveller ranking. Ranking penalties are applied when a business is caught attempting to post fake reviews.

The report also described TripAdvisor’s efforts to catch paid reviewers. Paid reviewers are individuals or companies that try to sell “user” reviews to businesses listed on the site. Since 2015,

TripAdvisor has stopped the activity of more than 75 websites that were caught trying to sell reviews, including one individual who was sentenced to nine months in prison by the Criminal Court of Lecce in Italy last year.

“Consumer reviews have become essential to millions of tourism activities around the world. It is progress, provided that, as recently recommended by the World Committee on Tourism Ethics, these reviews are reliable and unbiased,” said Pascal Lamy, Chairman of the World Committee on Tourism Ethics at the UNWTO (World Tourism Organisation).

“It is, therefore, encouraging to see that platforms such as TripAdvisor are committed to transparency on how they monitor, control and manage the reviews they receive in order to avoid abuses and frauds.”

 

Read original story here.


To download the the 2019 TripAdvisor Review Transparency report in full, click here

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Kurt | 19 September 2019 - 17:31:12

Foot, Kamala actually doesn't excel in matters like beach water pollution prevention and culinaire high flying,  and a restaurant there receiving 5 stars reviews is hard to believe. Kamala really doesn't know how to upgrade to 2019 international tourist standards in many ways.. Is ok, being local has charm, but than, don't pretend, lie and fool. The truth has longer legs than the lie..

Foot | 19 September 2019 - 14:33:35

Comical.
There's a pricey restaurant here in Kamala that was getting mixed reviews back in the spring. Starting in June, they only got 5 Stars from many reviewers.  They were all new members and the review was their first.
Very obvious that they were fake. 

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