The Phuket News Novosti Phuket Khao Phuket

Login | Create Account | Search

Thailand Pass issues already addressed, says Anucha

Thailand Pass issues already addressed, says Anucha

PHUKET: Anucha Nakasai, the Minister attached to the Office of the Prime Minister, has announced that “some issues” with people registering through the Thailand Pass website, in order to be issued a permit to enter Thailand as a tourist, have been noticed and have already been addressed.

By The Phuket News

Wednesday 3 November 2021, 09:44AM

The recognition follows a deluge of complaints online by people unable to register through the portal, 

The key issue was people entering all their details to register through the site only to receive an “API Error” message, with the registration not accepted. Some of the people had spent 12 hours trying to register, to no avail.

However, it was later explained by users ‒ not officials ‒ through the Department of Consular Affairs official Facebook page that entering a space after the passport number resolved the issue, with no need to install any browser extensions.

The Phuket News has yet to confirm any report or notice issued by officials specifically explaining a workaround to the problem, or confirming that the problem has been fixed.

“Some issues have been noticed at the early stage of the rollout, but they have already been addressed,” Mr Anucha said yesterday, said a report by state news agency NNT.

No other details were offered.

Mr Anucha, a rising prominent public figure in recent weeks, gave the assurance while inspecting the processing of international arrivals at Suvarnabhumi Airport yesterday (Nov 2), during which he praised the Thailand Pass system.

Of note, the Thai language-version of the same story posted by NNT made no mention of any issues with people trying to register through the website.

The new travel document submission system known as ‘Thailand Pass’ now being rolled out is helping to better facilitate international arrivals, the NNT report noted.

The Thailand Pass system was introduced by the Ministry of Foreign Affairs “to better and quicker process international visitors, Thailand Pass replaces the Certificate of Entry visitors were required to apply at a Thai Embassy or consulate in their country of origin”, said the report.

The new online-based system allows visitors to upload their required documents with step-by-step explanations to obtain their QR-code equipped pass, which they need to present when entering Thailand.

Mr Anucha said this new system comes with safeguard measures including data encryption to protect personal information, in accordance with international standards.

So far, around 10,000 Thailand Pass applications have been submitted, with the entry pass having already been issued for some 4,000 travelers, he said, noted the English-language report by NNT.

Travelers with a valid Certificate of Entry will be able to enter the country during this period. However, the Thailand Pass system will entirely replace the Certificate of Entry in the next seven days, Mr Anucha said.

Applicable to both Thai and foreign nationals, Thailand Pass is a document required for all international air arrivals, he confirmed.

“In the past, Thailand used the COE system, but there were difficulties in document preparation. It was found that last year, there were more than 400,000 documents to notify the country and found the problem of delayed processing,” Mr Anucha said, reported the Thai-language NNT report.

Contradicting the much lower Thailand Pass registration numbers given in its English-language report, the NNT Thai-language report noted that 30,000 registrations were accepted through the Thailand Pass website on Monday, with 4,000 registrations approved.

During the inspection yesterday, Suvarnabhumi airport General Manager Kittipong Kittikachorn reported that 31 inbound flights carrying about 2,600 passengers landed at airport yesterday. Of those, 1,500 were foreign nationals, he said.

Comment on this story

* Please login to comment. If you do not have an account please register below by simply entering a username, password and email address. You can still leave your comment below at the same time.


Kurt | 05 November 2021 - 13:47:26

Is it not humoristic to read from Officials :"Some issues" with people who try to register? Completely passing by that Officialdom again is not able to make something cyber wise working in a normal way. Same as ( still) 90 day report'.  When government start hiring cyber professionals to avoid further loose face in their cyber attempts doing?

linusji | 04 November 2021 - 14:09:00

The big joke is even a failed attempt could generate a approval. So if you have tried several times with different space added to your passport number it could generate multiple approvals. This must be a heavy load on the people behind the systems cuz some people has attemped like 20 times

JohnC | 04 November 2021 - 09:17:26

I'm trying to think of an occasion when a Thailand government online system actually worked. Let's be perfectly honest, over the years the results (or lack of) speak for themselves. Still waiting for the 90 day notification site to work many years on...

maverick | 04 November 2021 - 08:59:57

I used it on Tuesday to get my wife back later this month, once I had figured out how to download the images it was a breeze....might challenge some but I don’t regard myself as a techie, worked fine...

Magicpony | 04 November 2021 - 05:30:27

TP instructions say provide proof of one night at SHA+ hotel (including payment for PCR test) but hotels won't handle PCR tests or payments. I booked and paid for hotel and PCR test at airport on arrival. Hotel receipt uploaded OK but nowhere to upload PCR test receipt in TP application. No way to ask question for TP and travelling very soon. Anyone know if this is OK? (No PCR receipt uploaded...

Franckphuket | 04 November 2021 - 05:23:19

The Thailand Pass works perfectly for individual or single traveller. We havent been successful yet with dependent child under 12 attached to a gardian or parent . 

Franckphuket | 04 November 2021 - 05:15:17

I dont know if this issue have been adressed but ... Did anyone been successful when submitting the thailand pass with a dependent child ?  we have received QR code for our family members travelling without kids but when submitting with a child we get the API error . Any suggestions ? Thanks 

Fascinated | 03 November 2021 - 10:10:26

An online system not working in Thailand- who'd a thunk it! I see that 90% of the predicted inflow for Monday failed to turn up- get the batteries in the magic calculator a shake.


Have a news tip-off? Click here


Phuket community
Phuket lucky licence plate fetches B1.42mn

A great Thai example how enormous the gap is between rich and poor Thai in Thailand. Imaging, how mu...(Read More)

Phuket splashes out B113mn on Chalong Bay projects

What we see here are fantasy projects, nice in words, good for the overflowing commision buckets. Mu...(Read More)

Phuket splashes out B113mn on Chalong Bay projects

Unbelieveble. So much money available for nonsense, while the Government money taps to help thai peo...(Read More)

African tourist arrivals in Phuket found, face tests

Was ordering needed? Are all officers not always acting politly and providing good convinience to to...(Read More)

African tourist arrivals in Phuket found, face tests

“All officers have been ordered to act politely and provide good convenience to tourists,”. One ...(Read More)

Thailand set to donate vaccines to Africa, government says

Nobody of any capability joined Covax because like the greedy USA they all hoarded their vaccines. ...(Read More)

Phuket lucky licence plate fetches B1.42mn

Taking vanity to another level. 'Look at me, look at me'....(Read More)

Phuket airport under fire for delaying noise pollution compensation payouts

Living close to airports give noise and air pollution. When people can't stand it they should mo...(Read More)

PM: No national lockdown, but bars probably won’t reopen

Red in european newspapers that Omicron was already in Europe before it was 'detected' in Af...(Read More)

Phuket residents angered by Pfizer walk-in queue confusion

Amazing how the local government boasted about 70% of the islands population was vaccinated to open ...(Read More)