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THAI tries to soothe anxious customers

THAI tries to soothe anxious customers

THAILAND: Thai Airways International (THAI) yesterday (June 15) moved to allay concerns among its customers after they began receiving a notice from the Central Bankruptcy Court, which is scheduled to hear the debt-ridden national carrier’s rehabilitation plan in August.

By Bangkok Post

Tuesday 16 June 2020, 08:53AM

Thai Airways International airplanes sit on the tarmac at Suvarnabhumi airport. Photo: Bangkok Post

Thai Airways International airplanes sit on the tarmac at Suvarnabhumi airport. Photo: Bangkok Post

THAI said in a statement that the notice was part of the court process now that the airline has entered the pre-debt rehabilitation phase. It said it is attempting to convince creditors, who include customers, the rehabilitation plan would work.

THAI insisted that ticket holders wanting a refund and Royal Orchid Plus members do not need to file debt-negotiation petitions with the court.

“The company is committed to safeguarding the benefits and retaining the privileges for our customers as soon as [THAI] can resume operations under the rehabilitation plan,” it said.

It was reported that THAI could need up to six months to provide refunds to customers due to court proceedings and obligations under the Bankruptcy Law.

Customers with issues were reportedly offered remedial options such as travel date postponements with no extra charge, ticket validity extension and travel vouchers.

THAI has outstanding debts totalling B244.9 billion, 30% of which are owed domestically.

Oak Maedow Phuket

Meanwhile, Samart Ratchapolsitte, deputy Democrat leader and a transport management expert, yesterday called on THAI to revamp its company benefits programme for senior executives.

Mr Samart targeted the transportation allowances of members of THAI’s senior management team. He shared details of their salaries and travel allowances on his Facebook page.

He noted that despite receiving travel allowances, THAI senior executives still use company cars and resources.

According to Mr Samart, the monthly transportation allowances of THAI vice presidents and senior vice presidents are B70,000, while executive vice presidents receive B75,000.

He noted that these allowances are on top of their salaries which range from B240,000 to B700,000.

“Travel allowances can be given as part of benefits packages, but they must be fair to all staff in the entire organisation,” Mr Samart said.

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GerryT81 | 17 June 2020 - 14:02:06

Kurt,please stop talking nonsense. Every property I rented,I always got my deposit back after the contract finished.You 're showing your ignorance again.

Kurt | 17 June 2020 - 10:53:32

The salaries of executives who brought THAI to 'drain level' are shameless Santa Claus outrageous. And talking about travel allowances/ benefit packages while THAI is simply bankrupt?  In what bulb are they living there in THAI? Unbelievable.

Kurt | 17 June 2020 - 10:42:59

@Loose Bruce. As you experience now, a shameless 'commission scam'.  And their skin is so thick, they not even realise how they damage their image further and further than it is already. This scamming behavior. you are not the only one,  gets attention worldwide. Great start of 'rehabilitation'. What they destroy in 1 day, indeed needs 7 years to build up again. Hypothetically.

Kurt | 16 June 2020 - 10:57:54

@Shwe. Once paid something in Thailand, you never get it back, even when you entitled on it. Renting a house in Thailand, stop renting it, you never get your deposit back from a thai owner. Different from Europe. The EU Commission ordered european airlines by law to refund proposed passengers. I not yet see the Thai Government take that step. THAI 'rehabilitation' is a great invention.

Loose Bruce | 16 June 2020 - 10:12:42

I booked two tickets in March and Thai airways cancelled the flight. I called last week to rebook and was declined on the basis of no flights. Asked for a refund and was told a 3000 THB commission charge would be made. I explained that Thai airways cancelled the flight, not me but they wouldn't budge. Never again with this very poor airline.

Shwe | 16 June 2020 - 09:14:46

The only thing that will soothe me is getting my money back for a seat that was sold to me by an airline knowing it was bankrupt and could not deliver


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