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Taxi scam concerns visitors the most

BANGKOK:Overpriced taxi services are the leading complaint among foreign tourists, along with poor garbage management and facilitation at the airport, according to the Tourism Council of Thailand (TCT).

By Bangkok Post

Thursday 2 February 2023, 08:47AM

A row of colourful taxis parked outside Suvarnabhumi airport. Photo: Wichan Charoenkiatpakul / Bangkok Post

A row of colourful taxis parked outside Suvarnabhumi airport. Photo: Wichan Charoenkiatpakul / Bangkok Post

TCT’s quarterly survey, which polled 200 Western tourists in Thailand during the final quarter of 2022, showed satisfaction with taxi services received the lowest score of 3.5 out of 5, with tourists indicating this is the most critical problem that should be solved immediately, reports the Bangkok Post.

The survey of tourists in Bangkok found they were not satisfied with what they deem to be unfair treatment as taxi drivers often only take passengers who agree to pay a fare without using the meter, which means drivers can arbitrarily charge higher prices for their service.

TCT president Chamnan Srisawat said the government can help provide solutions to this problem by cooperating with private taxi firms to offer a different type of taxi service with a distinct label or sign, such as a white-coloured taxi, to guarantee the fares are based on the driver’s meter.

He said if the distinct taxis became popular among tourists, they could compete with traditional taxis as tourists would only seek this service.

Another concern for tourists from Europe and the US is the entry process at the airport upon arrival, which received a score of 3.45 out of 5.

They also highlighted the problems of litter at many popular tourist sites and air pollution from hazardous PM2.5 fine particulate matter.

In response to these concerns, the TCT on Monday (Jan 30) urged the government to increase its budget for the 10 most popular tourism provinces, stepping up natural resource preservation schemes and increasing the capacity for garbage disposal, especially on the islands.

The council suggested limiting the capacity at some popular attractions to avoid overcrowding, which could help maintain a positive perception regarding Thai tourism.

The survey found 50% of respondents had travelled to Thailand before.

Some 98% were travelling for leisure purposes, with 93% choosing Bangkok and 50% Phuket as their travel destination.

Tourists from the US spent an average of B2,000-3,000 on accommodation per night, with a length of stay of 14-15 days per trip. Together with other expenses, their spending in Thailand averaged B96,269 per person.

Meanwhile, most European tourists chose a room priced B1,000-2,000 baht per night, staying in Thailand for 12-13 days on average, with spending averaging B88,661 in total on their trip.

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Capricornball | 03 February 2023 - 17:37:38

The best way to treat the "illegal" taxis is to legalize them...thus forcing the existing cartels to change their disgusting ways. But true to their thug gang colors, they would probably respond with violence, and would therefore need to be treated like the criminals they really are (for a change).

Capricornball | 03 February 2023 - 17:34:13

So, right on the heels of this story is the PLTO taxi mafia and their criminal cartels crying and calling for crackdowns on taxis that aren't part of their cartels. The existing public transport scenario is chronically broken and in need of a gutting and overhall. The existing mafia and their cartels do untold damage to Phuket tourism and to Thailand in general.  


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