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Phuket Moderna vaccine rush leaves expats frustrated

Phuket Moderna vaccine rush leaves expats frustrated

PHUKET: Expats in Phuket have vented an outpouring of frustration online after being unable to register their reservation of the Moderna COVID-19 vaccination being offered by Bangkok Hospital Phuket today (July 7).

By The Phuket News

Wednesday 7 July 2021, 06:52PM

The notice posted at 10:45am today (July 7). Image: Bangkok Hospital Phuket

The notice posted at 10:45am today (July 7). Image: Bangkok Hospital Phuket

Registrations were made online through a web portal set up to receive reservations, and opened at 9am.

However, by 10:45am today Bangkok Hospital Phuket posted a notice announcing that stocks had already sold out.

“Due to high demand from hospital clients, our current stock runs out and our next reservations will be scheduled once the vaccine becomes available again,” said the notice.

“Thank you for your continued trust,” it added.

The Moderna vaccine is to be provided through Bangkok Hospital Phuket and Bangkok Hospital Siriroj at B1,650 per dose, Bangkok Hospital Phuket said in announcing it was to open to receive reservations online.

The Moderna COVID-19 vaccine requires two injections for the recipient to be considered as having received the full vaccination.

Vaccinations are expected to take place from October 2021 through January 2022, Bangkok Hospital Phuket explained.

In a separate post through its Facebook page today, Bangkok Hosppital Phuket noted,” Thank you for your interested in our reservation for alternative vaccine.

“We will check the lists for those who are eligible for vaccination in the order of registration and we will send the link for payment via SMS and email shortly.

“In case that you didn’t receive any SMS or Email for payment, kindly wait for the next reservation which we will keep you posted.

“We apologize for the inconvenience of the previously service disruptions. We will continue to improve the best services for you.”

The volume of expats unable to register through the web portal due to what has now been confirmed as service disruptions saw an outpouring of comments online harshly criticising the hospital for its efforts.

One expat wrote, “Bangkok Hospital Phuket since 8:45 I refreshed the page every minute. How it can be closed now if it’s never opened for me to register ?!”

Another said, “That was a waste of waiting online 4 hrs not to mention the waiting on phone calls to be answered.”

One went at length to explain, “Since 9 am until 11:53 am I‘ve tried to register with your application every minute. At 09:32 am you sent an email: “Unfortunately we are experiencing a system failure…“

“At 09:51 am you sent another email: ‘We expect the Moderna vaccine registration to be back up and running at 10:30 an…“

“At 11:30 am you sent another email: ‘We regret to inform you that due to high demand, our current stock of Moderna has run out…’

“How is that possible when your application for registration didn‘t work at all????? Remember that I tried to register every single minute for 2 hours and 53 minutes!!! Please explain - well appreciated!”

Comments online speculated as to how many vaccine doses were available. One person wrote “1800 doses they had they just told me on the phone…” while another wrote, “Received a message for the heart clinic at the hospital, the were allocated 4000 doses. I can’t see anyone who was able to apply online”

However, one expat confirmed, “It was hard to get through. But, my wife managed to do it by continuing to click the link nonstop for an hour and a half. That’s what happens when a lot of people want the same thing. I’ve had the same experience trying to buy concert tickets. I am sorry if you were not one of the lucky ones who made it through.”

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Christy Sweet | 09 July 2021 - 13:21:04

Timothy, doing it just about everyday,  email and on FB post comments, which are full of similar complaints. And my Senators, and US Reps, White House and State Dept. There is a Change petition to remove Michael Heath as Ambassador. 

Timothy | 09 July 2021 - 09:42:32

Christy, So far the US Government has provided over $40 million in Covid related assistance to Thailand. They are about to donate over 80 million vaccine doses to "countries in need" with Thailand being listed as one of those...They are giving money to a military dictator who has money for subs, tanks, private jets... Maybe you should contact your embassy and ask why...  

Kurt | 08 July 2021 - 19:44:55

Seems that the Thai Covid-19 price scamming people are just dumb, or not understand that we know what prices of quality vaccines are abroad, or they are just thick skinned corrupt in making money with something in the field of health and life saving, and not care what the world is thinking about what takes place in Thailand under the health umbrella.

DeKaaskopp | 08 July 2021 - 15:12:40

The vaccine were sold at a moderate price of 1650.-B. per shot. I remember the usual experts/expats fantasizing  a while ago about exorbitant prices and suspecting another scam. Guess they will keep their mouth shut now.

Christy Sweet | 08 July 2021 - 14:44:20

Boycott !!The  Moderna vaccine cost $15 a dose, so is being marked up  300% according to  Fight this profiteering BS, demand your embassy provide free vaccines now to expats 

Christy Sweet | 08 July 2021 - 14:09:12

Time for the respective embassies to take this vaccine hostage situation  away from the private for- profit sphere and provide expats with decent vaccines at no cost. I don't have $130 + to spend on this BS. Plenty of other expats could be in the same situation, money is scarce. 

CaptainJack69 | 08 July 2021 - 12:55:11

Looks like all the time they spent "assessing demand" before trying to secure their supply was something of a joke. So many attempts the system crashes in 1 hour and sold out in less then 2.5 hours. Yeah, I'd say they underestimated demand. I could have told them that 6 months ago.

H2538 | 08 July 2021 - 06:26:37

Perhaps the reason is that their home country does not accept the use of the vaccine for the population and therefore wants to be vaccinated with vaccines that are accepted in their home countries even if they then have to pay for it in Thailand.

maverick | 08 July 2021 - 04:03:23

That’s technology for you demand exceeded size of the pipe 

Madeinswiss | 08 July 2021 - 03:24:45

Astra Zeneca.. . Same Sinovac and Johnson... Never for me

jim98040 | 08 July 2021 - 00:06:18

Pfizer and Moderna are the two best vaccines at fighting current Covid variants including Delta.

Fascinated | 07 July 2021 - 19:18:26

Why would people want to pay for Moderna when they can get Az for free? I'm under 60, not on a work permit and I got my first one last week. 


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