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Phuket call centre to help Russians, Ukrainians stuck in Thailand well received

Phuket call centre to help Russians, Ukrainians stuck in Thailand well received

PHUKET: The tourist call centre launched to provide assistance to Russians and Ukrainians stuck in Phuket due to cancelled flights or unable to pay for hotel or other accommodation due to sanctions against Russia for the invasion of Ukraine has already helped more than a dozen people, Phuket officials have announced.

tourismRussianUkraine
By The Phuket News

Friday 11 March 2022, 02:56PM


NNanthasiri Ronnasiri, Director of the Tourism Authority of Thailand (TAT) Phuket office, at the call centre yesterday (Mar 10). Photo: PR Phuket

NNanthasiri Ronnasiri, Director of the Tourism Authority of Thailand (TAT) Phuket office, at the call centre yesterday (Mar 10). Photo: PR Phuket

The centre helped 15 people on its first day of operations on Wednesday (Mar 9), Tourism Authority of Thailand (TAT) Phuket office Director Nanthasiri Ronnasiri said yesterday.

In announcing the opening of the call centre, Phuket Vice Governor Pichet Panapong on Wednesday said that the number of Russians and Ukrainians stuck in Phuket due to the invasion totalled about 5,000 people.

The call centre has Russian speakers available to provide assistance, Ms Nanthasiri said.

“Most tourists have asked for help with airlines, flights, visas, credit cards and the cost of accommodation and return travel expenses to their home country,” she said.

Ms Nanthasiri noted that not only tourists in Phuket and neighboring provinces had contacted the call centre, but also tourists in Bangkok, “because the call center in Phuket was the first to launch to assist stranded tourists”, she said.

“We will compile a list of all travelers who request assistance and separate them into two groups: travelers wishing to return to their home country; and those who want to stay but are unable to access funds to pay for services,” she said.

“The list will be presented to the Governor of the TAT to expedite further assistance to the tourists,” Ms Nanthasiri added.

Sinea Phuket

Somwong Pruksalamats, a Russian-speaking guide now working at the call centre, said he had fielded calls from both Russians and Ukrainians.

"For visa issues, we coordinate with Phuket Immigration to assist," he said.

Mr Somwong added that most tourists are very happy with the assistance provided.

“They felt that they were not abandoned," he said.

The call centre can be contacted at 093-9372086 or 094-8191124, or by email to hktasst@gmail.com  

The centre is open from 8:30am to 7pm each day.

The centre is currently expected to remain open until at least Mar 22.

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Kurt | 17 March 2022 - 00:43:00

Unbelieveble that TAT helps citizens of Russia that started a war against a peaceful Ukraine, is bombing hospitals, schools, etc, killing civilian people, destroying a neighbour country. Russia has a Embassy in BKK, and a Consulate-General office on Phuket to take care russians. TAT involment? Complete Idiot. To crazy for words. Numb!

Grazzy69 | 16 March 2022 - 21:57:35

Ukrainians can't return home so support them, not with the insulting B2 million. How about sending them the funds from the Police daily collection money. The Russians can go home, send them to the Russian embassy it's their problem, NOT Thailands, or with that tiny donation are they condoning the Russian actions? How much was collected internationally for Tsunami disaster fund??? 

Madeinswiss | 13 March 2022 - 16:19:31

Thailand dont need to help russians but stupid russian government need to do it

 

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