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Hotels, hospitals urged to give travellers refunds

Hotels, hospitals urged to give travellers refunds

BANGKOK: All 2,157 hotels and their partner hospitals or COVID-19 test centres have been asked to voluntarily refund the second RT-PCR test and room booking on the fifth day to tourists or convert it into credits as the government insisted that it will not mandate operators to pay back those advance payments.

COVID-19tourismeconomics
By Bangkok Post

Tuesday 1 March 2022, 09:05AM


People emerge from the arrival hall at Suvarnabhumi airport after disembarking from a Saudi Arabian Airlines flight SV846 from Jeddah via Riyadh on Monday. It was the first direct commercial flight from Saudi Arabia in 32 years, following the recent normalisation of diplomatic ties. Photo: Varuth Hirunyatheb / Bangkok Post

People emerge from the arrival hall at Suvarnabhumi airport after disembarking from a Saudi Arabian Airlines flight SV846 from Jeddah via Riyadh on Monday. It was the first direct commercial flight from Saudi Arabia in 32 years, following the recent normalisation of diplomatic ties. Photo: Varuth Hirunyatheb / Bangkok Post

Meanwhile, the government pledged not to make any immediate change that will add more burden to the private sector when relaxing travel rules in the future, reports the Bangkok Post.

Siripakorn Cheawsamoot, deputy governor for marketing communications at the Tourism Authority of Thailand (TAT), said 77,851 registrants from last month would be affected as they already paid for the second test and room required under the previous rule that expired yesterday.

However, the actual number of those who can travel might be around 40,000.

Of this amount, around 20-30% are locals who would definitely ask for refunds for both the cost of the room and RT-PCR test as they have permanent residence.

He said the remainder are international tourists who may need to cancel just the COVID test but keep the room on the fifth day if they remain with the same travel plan.

Hotels should negotiate with partner hospitals or COVID test centres to refund the test fee of around B2,000 to tourists in order to maintain positive tourism sentiment.

Last week, hotels that already received payment from tourists and confirmed their bookings for the Thailand Pass Hotel & Swap System were confused as the Royal Gazette on the new entry rule starting from Monday hasn’t mandated them to refund the expense on the fifth day to tourists.

Some hotels said that without a legal order from the government, their cancellation policy cannot allow such type of refund.

"The Tourism and Sports Ministry will issue an announcement asking cooperation from hotels to refund the fifth day expense to their guests. This rule is definitely not mandatory. Hotels are encouraged to manage those bookings according to their own cancellation policy. If refund is not possible, they should consider converting payments into credits or vouchers for in-house services or restaurants,” he said.

Phuket Property

From Monday, those hotels who received room plus RT-PCR test bookings on the arrival date should also prepare antigen test kits (ATKs) as a compliment to guests for the self-test on the fifth day.

They should help tourists to download the MorChana app to report the result to the system.

Speaking at an online meeting with the private sector yesterday (Feb 28), Mr Siripakorn said some provinces, such as Phuket, Phang Nga and Krabi, that have a central RT-PCR payment system are ready to refund tourists and will also offer ATKs for the fifth day test.

A number of hotels joining the forum commented that such a decision created an extra burden for hotels in particular as they have to handle losses from additional operational costs they already prepared.

Mr Siripakorn said the government acknowledged these problems and will address this issue more carefully when more rules are relaxed in April.

“Removing the fifth day test is the decision we gathered from the private sector. It might be cumbersome for hotels during the first few weeks of March, but in the long run, the ease of travel will benefit the whole industry,” said Mr Siripakorn.

He said Thailand will continue easing more travel rules after the Centre for COVID-19 Situation Administration (CCSA) recently approved tourists to take dedicated domestic flights to provinces, which means they are not bound to take just direct flights and being restricted to a five-hour destination from the airport.

Tourists can now take connecting flights from the port of arrival under a sealed route to their destination to pass immigration and then take a RT-PCR test in the province which is their final destination.

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Fascinated | 01 March 2022 - 18:50:09

@Captain Jack there is a limit to the number of characters allowed to stop the more verbose commentators from being verbose.  and going on perma-send.

GerryT81 | 01 March 2022 - 17:15:14

     Poor grandchildren ! Probably already brainwashed by grandpa !

Kurt | 01 March 2022 - 15:46:47

Always empty brain bla-bla to the press. No prior thinking/analyzing new 'orders'/rules, as usual.  Their staments always lacks to the point info. Calls up more questions afterward. It is all of kindergarten level. My grandchildren ( 50% Thai) love to read about all this nonsense, good for laugh/relax as it is like comics, they say.

CaptainJack69 | 01 March 2022 - 12:11:28

..."positive tourism sentiment"?

[@ED: Why is your comments box still cutting off the end of our comments? Can't you sort this out?]

CaptainJack69 | 01 March 2022 - 12:09:06

They haven't "removed" the 5th day test, they've changed it to an ATK, and they've not yet explained how that's going to work.

I'm a resident following these daily updates and that's the first I've heard about having to pay for a hotel on the 5th day never mind it now being cancelled. How are tourists supposed to keep up with these changes, never mind have ...

Kurt | 01 March 2022 - 09:32:06

How Thailand expect a 'positive tourist sentiment' with all constant arrival flipflopping and her scamming behavior? Government rules, told hotels what to do. Now Government withdraws and run away from her responsibilities. Leave it up to hotels and hospitals. That is very simple acting. Give me such a Government that leaves a ship before it is sinking. Totally unreliable. Poor tourist ind...

 

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