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Group demands help for troubled THAI customers

Group demands help for troubled THAI customers

THAILAND: The Foundation for Consumers has demanded authorities protect the rights of customers affected by Thai Airways International (THAI)’s financial woes.

By Bangkok Post

Sunday 31 May 2020, 09:57AM

Thai Airways International staff at Suvarnabhumi airport prepare for the arrival of a repatriation flight from Italy on May 26, 2020. Photo: Varuth Hirunyatheb

Thai Airways International staff at Suvarnabhumi airport prepare for the arrival of a repatriation flight from Italy on May 26, 2020. Photo: Varuth Hirunyatheb

Narumon Mekborisut, head of the foundation’s consumer rights protection unit, said customers outside of the country also need help.

Many customers were reportedly facing a delay of up to six months in getting ticket refunds from the airline.

The customers were also offered remedial options of postponing travel dates with no extra charge, extending the tickets’ validity, and exchanging the tickets for travel vouchers of equal value, according to THAI.

Ms Narumon said the foundation has written to the Transport Ministry and the Civil Aviation Authority of Thailand asking them to look after any customers who might be unfairly treated in exercising their options offered by the airline.

THAI has entered a pre-phase of debt rehabilitation after the Central Bankruptcy Court accepted its rehab petition for examination on Wednesday.


Ms Narumon said the airline must spell out refund deadlines. For example, she said, a cash refund should not take more than seven days.

THAI has said it needs up to six months to refund customers due to the court proceedings and obligation under the bankruptcy law. It is not known how many customers are affected by the potential delays.

Other commercial airlines registered in Thailand have also sought soft loans from the government to prop up their businesses.

However, Ms Narumon said the airlines should not secure funds until they have dealt with issues concerning refunds.

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Kurt | 05 June 2020 - 11:20:36

@ Pascale, It is not the 'fear', it is about reality. All the 17new Covid-19 cases are Thai coming back from Middle East. Question is: Do you want that as a government? We read all the time about Covid-19 import. Do we keep the Phuket beaches closed for that?

Pascale | 02 June 2020 - 11:18:30

Kurt,I read about all your clever advises regarding Thai Airways. At the same time you don't want anyone to come to Thailand including Thai's on repatriation flights because of fear of importing more Covid19 cases.If they would listen to you,there would never be  an economical recovery.

Kurt | 02 June 2020 - 10:00:10

THAI digs own grave. Is simple, no foreigner will book THAI flights from abroad to Thailand and back home. Who trust THAI about ticket refunds when flight not take place? All seen in frame work of the deplorable financial state THAI, with a 'new' old boys network Board that knows nothing of  air industry? Sinking of THAI started 20 years ago ( see their books), slower than the Titanic, but...

Loose Bruce | 31 May 2020 - 13:41:22

My cancelled flights were 21 March and still waiting for the refunds.


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