According to OPDC Secretary-General Tosaporn Sirisamphan, the move was an order from Prime Minister Gen Prayut Chan-o-cha to establish a “no copy” policy and develop an electronic archive-based approach in certification processes.
Official documents often required by government agencies – including the countless copies of documents of foreigners kept by Immigration – include copies of national identification cards and house registration, among others, he said.
Mr Tosaporn said both agencies will coordinate with government bodies to find ways to end the requirement to print out hard copies of documents by the specified deadline.
“This will be imperative to developing more efficient governmental processes, and meet public demand for modern government services,” he said.
In the meantime, an application on government agencies to help the public will be launched by the end of the month, EGA chief Sak Segkhoonthod said.
Called “Citizeninfo”, the app will tell users which documents are needed at government offices, he added.
Mr Sak said the service will include feedback, where the public can rate the quality of service they receive from an agency. The app will be accessible to Android and iOS users.
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