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Embarassed AIS offers redress for live-match outage

Embarassed AIS offers redress for live-match outage

BANGKOK: Embarrassed telecom operator Advanced Info Service (AIS) has apologised for the outage during its live-stream of the Liverpool-Manchester United match in Bangkok on Tuesday (July 12) night, and is offering customers limit free services as compensation.

technologyfootball
By Bangkok Post

Thursday 14 July 2022, 08:36AM


Tuesday night’s (July 12) friendly between English Premier League football clubs Liverpool and Manchester United at Rajamangala National Stadium in Bangkok. Photo: Varuth Hirunyatheb

Tuesday night’s (July 12) friendly between English Premier League football clubs Liverpool and Manchester United at Rajamangala National Stadium in Bangkok. Photo: Varuth Hirunyatheb

In a statement issued yesterday, AIS said the signal outage of the live match broadcast on its over-the-top platform AIS Play was caused by the overwhelming number of viewers.

It apologised and announced an additional live-streaming channel for viewers, via ais.th/live, reports the Bangkok Post.

In a second statement later in the day, AIS repeated its apology and offered temporary free services as compensation.

The offer involves one free day of content services, 10 gigabytes of free internet-based data transmission for one day, or 100 minutes of free voice calls, depending on the subscriber’s service package.

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