The new dealership and service centre, located on the bypass road, will open on Aug 16. The centre will be open Monday to Saturday from 8:30am to 5:30pm and will receive calls at 062-242 2000 after Aug 16.
To assist customers a hotline has been set up at 061-610 7708 to receive calls from Aug 9- Sept 9, announced a release issued this week.
“Chevrolet Thailand is reinforcing its commitment to its Complete Care customer promise and expanding its vehicle service coverage with the launch of a new network of service and spare parts (‘2S’) centres,” said the announcement.
The roll-out of additional service centres will serve up to 16 provinces where dealerships are not available.
The first new ‘2S’ service centre will open in Phuket in August, followed soon by another in Amnat Charoen, the release added.
“This initiative puts customer convenience at the heart of Chevrolet Complete Care, making aftersales vehicle servicing, repairs and warranty work by qualified and certified Chevrolet technicians more available and convenient for Chevrolet customers nationwide,” said the announcement.
“The expanded vehicle service network will roll-out in two phases, beginning with the opening of eight new dedicated and stand-alone Chevrolet service and spare parts “2S” centers starting this August, with the roll-out expected to be complete by the end of 2019.
“The second phase, currently in the final stages of evaluation, would see up to an additional eight Authorized Service Outlets (ASOs) installed in existing automotive garages by the end of 2019, expanding Chevrolet’s service center and customer care network even further,’ it added.
Piyanuch Chaturaphat, Sales & Marketing General Director of Chevrolet Thailand, said: “Customers are at the centre of everything we do. Chevrolet is committed to increasing our service network in Thailand, and increasing customer confidence as a result.”
Ms Piyanuch added, “This announcement coincides with the launch of our new Chevrolet Complete Care communications project, reminding customers we are here to look after them and that Chevrolet is committed to constantly improving our customer service and experience.”
The new 2S service centres will be set up with a range of equipment to carry out the same standard maintenance, repairs and warranty work as a regular Chevrolet dealership. While vehicle service is performed, customers can relax in lounges designed and decorated as comfortable living spaces for their enjoyment.
In total, the new service centre roll-out plan represents a combined investment of more than B50 million, reinforcing Chevrolet and its dealer partners’ commitment to customers and the plan to continue investing and growing in Thailand.
In the first quarter of 2018, Chevrolet Thailand’s sales grew by 10% compared with the same period last year. Leading the charge was the Colorado model, which saw a 16% sales increase during the first quarter of 2018.
Ms Piyanuch said, “We are confident Chevrolet will continue to grow in Thailand as we work to serve our customers better every day. The expansion of our new service center network and increased availability of the Chevrolet Complete Care program is testament to this.”