The inspection was carried out on Tuesday (Jan 6), led by Phuket Vice Governor Suwit Phansengiam, after the Phuket Provincial Consumer Protection Sub-Committee received multiple complaints from members of the public.
Officials from the Phuket Provincial Public Health Office, Phuket Provincial Commerce Office, Phuket Provincial Police and other relevant agencies joined the inspection.
During the inspection, authorities found that the clinic’s medical facility licence had expired on Dec 31, 2025. The Phuket Provincial Public Health Office confirmed it will proceed with legal action under the Medical Facilities Act B.E. 2541 (1998), which carries penalties of up to two years’ imprisonment, a fine of up to B40,000, or both.
Police from Phuket City Police Station confirmed that some victims have already filed formal complaints, while others are in the process of submitting evidence. Authorities indicated that more than 20 complainants may ultimately be involved, with investigators currently gathering documentation for further legal proceedings.
The Phuket Provincial Consumer Protection Sub-Committee has also begun reviewing contracts and payment receipts issued by the clinic. Officials noted that additional investigation is required, particularly concerning payment records and financial arrangements linked to the treatments.
If the clinic is found to have violated Consumer Protection Board regulations governing beauty businesses ‒ classified as controlled businesses ‒ it could face fines of up to B200,000. Officials stressed that consumer protection laws will be strictly enforced to ensure fairness and protect the public, said an official report of the inspection.
The inspection follows earlier complaints from customers who alleged they were left with unexpectedly large financial debts after signing up for beauty treatment packages.
As previously reported by The Phuket News, more than 20 people came forward in December claiming they believed they were paying tens of thousands of baht for cosmetic procedures, only to later discover instalment plans or credit arrangements worth hundreds of thousands of baht, with total alleged debts exceeding B3.7 million.
Some victims said loan-like agreements were created without clear explanation, with documents allegedly processed during treatment sessions using their mobile phones. Several reported difficulty contacting the clinic afterwards to seek clarification or refunds.
Authorities have urged anyone else who believes they may have been affected to come forward and submit evidence to support the investigation, as inquiries continue across both consumer protection and criminal channels.