Click to download Tribute to His Majesty PDF

Live Phuket The Phuket News The Phuket News Kata Rocks The Phuket News
The Phuket News Phuket News
The Phuket News Phuket | Thailand | World | Business | Q&A | Weird World XML, RSS, Feed
The Phuket News The Phuket News
The Phuket News

Ford stalls response to faulty Focus, Fiesta cars in Phuket

PHUKET: Representatives from Anuphas Ford Phuket have declined to comment on recent complaints raised with the Phuket Consumer Protection Office regarding gearbox and engine faults with Ford Fiesta and Focus models.


Yutthawat Lekmak

Thursday 29 September 2016, 05:59PM

Ford has yet to respond positively to formal complaints filed over faulty Focus, Fiesta models in Phuket. Photo: Yutthawat Lekmak
Ford has yet to respond positively to formal complaints filed over faulty Focus, Fiesta models in Phuket. Photo: Yutthawat Lekmak

The issue came to a head on Monday (Sept 26) when Thai PBS reported that about 200 buyers of the two models of Ford demonstrated in front of the Ford Thailand Head Office at Sathorn Square in Bangkok to demand the company show responsibility for the faulty vehicles.

At that time, Atchariya Ruangrattanapong, president of the club to assist crime victims, said that the club would submit to the company a list of some 150 customers who claimed to have faulty cars and that they would expect the issue to be resolved by the end of October. (See story here.)

On Tuesday (Sept 27), a representative from Anuphas Ford Phuket declined to answer how many complaints they had received from buyers. Instead, he simply said, “At this time we can not provide any information about this. However, you can contact Ford Thailand directly regarding this issue.”

In addition to the complaints received in Bangkok, two cases regarding cars purchased in Phuket have been filed at the Phuket Consumer Protection Office located at Provincial Hall in Phuket Town, an official confirmed to The Phuket News on Tuesday.

The Phuket News also spoke to two complainants, Napapin Suphantana, 37, and Titipan Wongwadee, who recently went to Anuphas Ford Phuket to complain about problems with their cars, but had yet to file complaints with the Phuket Consumer Protection Office.

“I finally went to Anuphas Ford Phuket because my Ford Focus has been giving me problems, especially when driving up Patong Hill,” Ms Napapin explained.

“The automatic gear system has become a big issue. For the first two years, I had never had this problem, but now in the third year I have started to experience many problems with the gears,” she said.

“Another problem is that the engine often overheats,” she added.

“I didn’t file a complaint with Anuphas Ford Co Ltd or the Consumer Protection Office because when I took my car to Ford to check, they fixed the problem. However, I had to go through my insurance to cover the cost of the repairs. Anuphas did not offer the repairs for free,” Ms Napapin said.

Ms Titipan, meanwhile, has had problems with her Ford Fiesta.

The Hyatt Place Patong

“I have been going to Anuphas Ford Phuket regularly since buying my Ford Fiesta because of problems with the automatic gear system. And every time we went and had the problem fixed, we had to pay out of our own pocket.

“One time we went to get the car serviced and had to pay B9,000. Yes, the problem was rectified for a while, but then we had the same problem again just one month later. They repaired it again, but two months later, the same problem returned.

“We bought this car in 2013 and ever since we have been dealing with problems with it,” she said.

“I met Ms Napapin here when she brought her car in for repairs and we discussed our issues and what we could do about it. We didn’t know who we could complain to and whether the company would be responsible for paying back the money we have had to spend on keeping our cars running,” she added.

The Ford Thailand Cooperate Communication Manager based in Bangkok, Preeti Praphanwitaya, told The Phuket News on Tuesday that thecompany had issued a press release explaining the situation to the public, and said, “That is the only information we can give at this time, we will keep you up to date on the issue.”

The press release Ms Preeti referred to related directly to Atchariya Ruangrattanapong, the president of the club to assist crime victims who made national news with the protest in Bangkok.

The press release read: “Ford Thailand has asked Mr Atchariya Reingrattanapong and representatives of the customer group to come to Ford Thailand on September 26 to discuss the issue and find a solution to settle it. Present at the meeting were military and police officials. Mr Atchariya, the group, and Ford agreed that Ford must talk with each buyer individually to find the best solution for them. Mr Atchariya will provide a list of names to Ford on Wednesday (Sept 28).”

Mr Preeti confirmed to The Phuket News today (Sept 29) that the customer list has been received by her office and that individual cases will be discussed with each customer as stated in the press release.

In addition, an official from the Phuket Consumer Protection Office – who declined to be named – said, “We have received two complaints against Anuphas Ford Phuket, the first was filed a couple of weeks ago and referred to a vehicle’s gear system. We were advised that the company and complainant reached an agreement and that no further action from our office was required.

“The second case was filed more recently and was regarding the same issue. I can confirm that this case is currently being reviewed by our office,” the official said.



The Phuket News
The Phuket News
Comment on this story
* Please login to comment. If you do not have an account please register below by simply entering a username, password and email address. You can still leave your comment below at the same time.
Comments Here:
    Forget your password?

Joe12 | 30 September 2016 - 23:08:16

Kurt...try reading the Act. Pretty much self explanatory...
Consumer Protection Act, B.E. 2522 (1979) 

The Phuket News

Kurt | 30 September 2016 - 11:34:21

Yes kjm, indeed. Perhaps a good idea PN writes a interview/article about Phuket Consumer Protection Office?
Is it a private- or government organization?
And yes/no, in what they can help you or not?

The Phuket News

kjm | 30 September 2016 - 09:28:00

Good initiative from Khun Atchariya - its important that consumers are protected in Thailand and  that any company incl the large multi national enterprises are held accountable for faulty goods they are selling and/or cant repair correctly the 1st time and any consumer should have his/her's related expenses incurred ie repairs/car rental etc, as to not be in a worse position than had there been no problems with the purchased goods, completely covered by the seller. I personally know of a huge munich based (germany) car maker in Thailand, which should realise that some of their customers may adopt the same approach as these ford owners unless they start to accept responsibility and provide 1st class after sales service.

The Phuket News
Matches 3 result(s)
The Phuket News
The Phuket News
The Phuket News
The Phuket News The Phuket News The Phuket News
The Phuket News
Share this
The Phuket News
Have a news tip-off? Click here
The Phuket News
Related stories
The Phuket News
Phuket community

Recent Comments

V/Gov talks security at Phuket public relations conference

Malczx7r: the headline says it all "V/Gov talks security," the operative word is "TALKS," as we have seen many many times, ALL ta...(Read More)

Phuket pedestrian killed crossing Thepkrassattri Rd

Vehicles with red plate must stay in the province which the car is registered and be able to drive that vehicule during day time in that province only...(Read More)

Thai man, 22, stabs friend to death in Phuket

What is wrong with these people ? he couldn't say 'sorry I don't have any money to give you',,,, instead I'll just kill you. I ...(Read More)

Phuket Governor wants face recognition technology, eight lane checkpoint

Sue Yu2: The budget is for the roadworks too, not just the recognition camera....(Read More)

Phuket Governor wants face recognition technology, eight lane checkpoint

Skeptical: The face recognition is to be used at tatatchai check point where you have to wind your window down so that the officers on duty can see in...(Read More)

Illegal Chinese tour guide arrested in Phuket

Kurt: 'self patting' or cloud skating. WTF?...(Read More)

Staffer shot in leg at Phuket shooting range

Kurt: Why is this amusing to you? You are one sick bunny....(Read More)

V/Gov talks security at Phuket public relations conference

Malczx7r: Is not odd, Phuket safety talks are mostly having a show-off follow up, like high ranking police officers stroll at Bangla Rd to shake hand...(Read More)

Staffer shot in leg at Phuket shooting range

@Kurt: While I enjoy your comments for the absurdity most times, I really don't find anything in this report which might make me laugh like you do...(Read More)

V/Gov talks security at Phuket public relations conference

Ramp up security?? Thats odd, been jungceylon today, no car or bag checks being carried out!!...(Read More)

The Phuket News
Bangkok Hospital Phuket
Weird World
The Phuket News PHUKET LIFE
Phuket Arts
Phuket Community
Phuket Culture
Phuket Dining
Phuket Education
Phuket Entertainment
Phuket Environment
Phuket Health
Phuket People
Phuket Travel
Photo Galleries
The Phuket News PHUKET SPORT
Phuket Buy and Sell
Phuket Jobs
Phuket Property
Phuket Cars and Boats
Phuket Community
Phuket Services
The Phuket News The Phuket News PHUKET EVENTS
Phuket Event listings
Phuket Event calendar
Buy Tickets
Phuket Bars, pubs and clubs
Phuket Hotels and villas
Phuket Restaurants
Phuket Yellow Pages
The Phuket News BARGAINS
The Phuket News ABOUT US
The Company
Distribution points
Advertise with us
Pay for advert
Contact us
Content Google Map
Site map
Australian Visa Services
Currency - The Phuket News   Weather Report - The Phuket News   Surf Report - The Phuket News
LinkedIn - The Phuket News   Twitter - The Phuket News   YouTube - The Phuket News   Facebook - The Phuket News
Copyright © 2016 Class Act Media. All rights reserved. | Website usage terms and conditions | Privacy and Confidentiality Statement.