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Filing the big complaints: How to make sure malfeasance, corruption is exposed

Know of something in Phuket that should get the right kind of attention from the right kind of people? Here's a list of offices tasked with receiving complaints from the public about corruption, encroachment and a host of other criminal social ills that plague this island.

corruption, crime, military, construction, environment,

The Phuket News

Sunday 9 October 2016, 10:00AM

Officials at the Phuket office of the Damrongdhama Centre (Ombudsman’s Office) regularly receive complaints from the public.
Officials at the Phuket office of the Damrongdhama Centre (Ombudsman’s Office) regularly receive complaints from the public.


There is a big hotel construction project, comprising a three-storey building with 158 rooms, in a quiet area in Rawai with villas and it has many, many problems with it – small access, water issues etc.

I want to present this project to the Army or other officials who could take action to fix the many problems with this project. Who do I contact and how?

- Concerned Resident, Rawai


If you want to file a complaint with the Royal Thai Army in Phuket, you can call me directly at 094-3477151. The Army officers originally posted to Phuket have just been transferred as per normal rotation of duty, and my team has only just arrived here.

We still have an office representing the National Council for Peace and Order (NCPO) at Phuket International Airport, but we no longer have our headquarters on Sakdidet Rd, and we are now looking for a new location to use as a base in Phuket. We will find new premises to rent as soon as possible. In the meantime, it is best to just call me.

– Maj Satit Naikoon, Commander of the Royal Thai Army headquarters based in Phuket


You can file a complaint directly with Rawai Municipality. Although there are many options that you have in filing complaints about such projects, eventually all officials will send your complaint back to our office. So the best way is for you to file your initial complaint with us because it is easy for us to investigate. We will investigate it.

– Aroon Solos, Mayor of Rawai

Coast Beach Club


If you believe it is appropriate, you can file a complaint with the National Council for Peace and Order (NCPO). To do it by phone you can call the national 24-hour hotline “1111” it is still operating to receive public opinion, complaints and suggestions on reconciliation.

You can also file a complaint via our “PSC 1111” mobile phone app, by post and through our website.

The “PSC 1111” mobile phone app was launched on October 1, 2015 and can be downloaded through the Apple App Store and is available for Android devices through Google Play. After installing it, open the app, click the topic of your complaint, enter your complaint, click save and send. Please note that the app is in Thai language only.

Complaints sent by post must be regarding allegations of corruption only. Just send your complaint in an envelope addressed to Post Office Box 1111. It will be sent directly to the NCPO in Bangkok; no stamp is needed.

To file a complaint through our website, visit This website is open for receiving complaints and suggestions on reconciliation.

– Jirapan Khemkhaeng, an operator of the NCPO 1111 hotline


If you believe wrongdoing by an official may be involved in your complaint, you can file a complaint at the Damrongdhama Centre (Ombudsman’s Office), located on the first floor at the Phuket Provincial Hall compound on Narisorn Rd in Phuket Town.

You can also call our free hotline 1567 or our regular number 076-213203. Our office is open 8:30am to 4:30pm. Alternatively, you can email us at

– Komkrit Tlaidoung, Legal Officer, Damrongdhama Centre, Phuket



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