DTAC waives fees after outage
PHUKET: Mobile phone company DTAC won’t charge subscribers for two day’s service, after a work to improve its 3G network left 1.8 million people around the country with no phone service for five hours, half of them in the South.
Tuesday 10 January 2012, 03:11PM
Nine hundred thousand people in Phuket and six other southern provinces – Chumporn, Surat Thani, Trang, Krabi, Nakhon Sri Thammarat and Phang-Nga – were left speechless from 3:30 to 8:30 pm on January 5.
Dr Prawit Lisathapronwongsa, director of the Telecom Consumer Protection Office of the National Broadcasting and Telecommunication Commission, told The Phuket News, “The service was stopped temporarily for network improvement, but [DTAC] will refrain from charging a service fee for subscribers for the period from midday on January 4 to midday on January 6.”