THE PAVILIONS PHUKET BRITISH INTERNATIONAL SCHOOL, PHUKET Kata Rocks
Login | Create Account Poll Currency Weather Facebook Youtube Search

How to complain in English?

Looking for a foreigner-friendly Omsbudman to file corruption complaints


By The Phuket News

Sunday 30 November 2014, 01:00PM


Oliver Smith recently starred in a TAT-funded video ‘I hate Thailand’, portraying James, initially a disgruntled foreigner who feels helpless.

Oliver Smith recently starred in a TAT-funded video ‘I hate Thailand’, portraying James, initially a disgruntled foreigner who feels helpless.

Question: How can I file a complaint with officials if I have any concerns about government offices, cheating or corruption? I read in your paper that the governor was going to establish an official complaint center for non-Thais. Could you provide me with any more details about that. Much appreciate it. – Harrold in Kathu

Praphan Khanprasang of Phuket Damrongtham Center replies:

Complaints about government officials can be made at municipal Damrongtham centers (Ombudsman’s offices). There is one centre for every municipality so just find the one nearest to you.
You can lodge complaints in person or by having the complaint passed through government offices.
Letters of complaint can be posted by mail or you can make contact via the Damrongtham website (http://123.242.171.10/Damrongtham/w_index.php), or by calling your local Damrongtham centre.

Complaints lodged at the centre are then passed on to the Governor, who decides whether the issue warrants further investigation.

As well as handling complaints, Damrongtham offices also accept tip-offs, complaints about land issues and requests for help.

We prioritize urgent matters and try to take action on all issues within 15 days but that time frame also depends on the complexity of the issue.

Results of investigations are then returned to the governor so a conclusion or further investigations can be authorized.

Foreigners are welcome to report issues to Damrongtham centers and we are working on making English-language services available in the near future. However, for the time being, it’s best to have any complaint letters that are written in a foreign language translated to Thai.

If you lodge a complaint we will require a copy of your passport and your address in Thailand in case we have more questions or need to give you updates on the investigation process.

Small issues can usually be resolved directly by the local municipality but we should be contacted directly concerning larger issues.

The main Phuket Damrongtham office is located at Phuket Provincial Hall, on the first floor, and is open 8:30am – 4:00pm. Do you have an issue/question for our Q&A desk? If so, email your questions to editor@classactmedia.co.th

 

 

Comment on this story

* Please login to comment. If you do not have an account please register below by simply entering a username, password and email address. You can still leave your comment below at the same time.

Comments Here:
Comments Left:
# Characters
Username:
Password:
E-mail:
Security:

Be the first to comment.

Have a news tip-off? Click here

 

Phuket community
Phoenix finally risen from seabed

I wonder if anyone will learn from this: thai company with basic equipment = failure. Foreign compan...(Read More)


Tourist Police target rental operators over unlicensed tourists renting motorbikes

Gen Angkoon seems to think that Thais have harder heads or something as he says they're likely t...(Read More)


Ban on Loy Kratong lanterns near Phuket International Airport

Ban them kratongs everywhere! They cause environmental damage both on land and in the sea....(Read More)


Tourist Police target rental operators over unlicensed tourists renting motorbikes

Same coloured helmets, that will make revenue collection easier... but hey, think about hygiene, who...(Read More)


No passport required: Phuket Immigration confirms ‘passport on person’ not required despite ’Operation X-Ray Outlaw Foreigner’

There has never been any law in Thailand that says anyone needs to carry their passport. There IS a ...(Read More)


God is a DJ - A divine event at Dream Beach Club

I would never go into that place, a monstrosity of a building and blight on the beautiful Layan beac...(Read More)


Phuket van driver falls asleep at the wheel, slams into street lamp

I would also add that the Filipina was immediately drug and alcohol tested, her picture included in ...(Read More)


Thais arrested for charging ‘access fees’ to Freedom Beach

Paully, if stupid people want to pay 200B to enter a beach, that's their problem. Nothing wrong ...(Read More)


Phuket Marine Office urges water safety for Loy Krathong

Marine boat operators, don't worry, just hold your breath during 22 Nov only. '''Cap...(Read More)


Phuket officials unveil New Year ‘Seven Days’ road safety campaign strategy

Haha, the 2 times a year safety campaign as like people don't know to drive safe and sober! Str...(Read More)