THE PAVILIONS PHUKET BRITISH INTERNATIONAL SCHOOL, PHUKET
THE PAVILIONS PHUKET BRITISH INTERNATIONAL SCHOOL, PHUKET Kata Rocks
The Phuket News Novosti Phuket Khao Phuket

Login | Create Account | Search


How to complain in English?

Looking for a foreigner-friendly Omsbudman to file corruption complaints


By The Phuket News

Sunday 30 November 2014, 01:00PM


Oliver Smith recently starred in a TAT-funded video ‘I hate Thailand’, portraying James, initially a disgruntled foreigner who feels helpless.

Oliver Smith recently starred in a TAT-funded video ‘I hate Thailand’, portraying James, initially a disgruntled foreigner who feels helpless.

Question: How can I file a complaint with officials if I have any concerns about government offices, cheating or corruption? I read in your paper that the governor was going to establish an official complaint center for non-Thais. Could you provide me with any more details about that. Much appreciate it. – Harrold in Kathu

Praphan Khanprasang of Phuket Damrongtham Center replies:

Complaints about government officials can be made at municipal Damrongtham centers (Ombudsman’s offices). There is one centre for every municipality so just find the one nearest to you.
You can lodge complaints in person or by having the complaint passed through government offices.
Letters of complaint can be posted by mail or you can make contact via the Damrongtham website (http://123.242.171.10/Damrongtham/w_index.php), or by calling your local Damrongtham centre.

Complaints lodged at the centre are then passed on to the Governor, who decides whether the issue warrants further investigation.

As well as handling complaints, Damrongtham offices also accept tip-offs, complaints about land issues and requests for help.

We prioritize urgent matters and try to take action on all issues within 15 days but that time frame also depends on the complexity of the issue.

Results of investigations are then returned to the governor so a conclusion or further investigations can be authorized.

Foreigners are welcome to report issues to Damrongtham centers and we are working on making English-language services available in the near future. However, for the time being, it’s best to have any complaint letters that are written in a foreign language translated to Thai.

If you lodge a complaint we will require a copy of your passport and your address in Thailand in case we have more questions or need to give you updates on the investigation process.

Small issues can usually be resolved directly by the local municipality but we should be contacted directly concerning larger issues.

The main Phuket Damrongtham office is located at Phuket Provincial Hall, on the first floor, and is open 8:30am – 4:00pm. Do you have an issue/question for our Q&A desk? If so, email your questions to editor@classactmedia.co.th

Comment on this story

* Please login to comment. If you do not have an account please register below by simply entering a username, password and email address. You can still leave your comment below at the same time.

CAPTCHA

Be the first to comment.

 

Have a news tip-off? Click here

 

Phuket community
French tourists arrested for hookah party in Kamala

Ok Peace, let's not be racist, but we must admit that it is always the same people who are wreak...(Read More)


Immigration issues automatic visa extensions for all visa types

Well now I'm glad I went to immigration and did my 90 day report on April 1st, now that it turns...(Read More)


Chinese tourists questioned for illegal spearfishing in protected area

And now full force of the law on them! Double for the thai guide! Set a impressive example of '...(Read More)


Immigration issues automatic visa extensions for all visa types

How many hundreds needlessly exposed? Should have been done 2 weeks ago. ...(Read More)


Phuket Governor order warns of B20k fine for not wearing mask in public

@goldwing... these are emergency decrees by order of the government in order to prevent the widespre...(Read More)


Mains water supply outage in Rawai and Karon

r...how do arrive at your conclusion that the work is not urgent? As Pascale rightly points out, &qu...(Read More)


Phuket Songkran allowed, but stay in your subdistrict, says Governor

Bloomberg reporting Phuket infection rate at 36 per 100, 000 while Bangkok is at 21. This easing of...(Read More)


Phuket Songkran allowed, but stay in your subdistrict, says Governor

the shut down both the island and kathu is nt true. Please do what you annouced. My girl's relat...(Read More)


TAT issues full summary of COVID-19 restrictions in Phuket

my GF's grandma is still feel free to travel to Hatyai 2 days ago. And come to Wichit from Kathu...(Read More)


French tourists arrested for hookah party in Kamala

They are only French on their ID cards and whenever they want help from our government. They're...(Read More)