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Filing the big complaints: How to make sure malfeasance, corruption is exposed

Know of something in Phuket that should get the right kind of attention from the right kind of people? Here's a list of offices tasked with receiving complaints from the public about corruption, encroachment and a host of other criminal social ills that plague this island.

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By The Phuket News

Sunday 9 October 2016, 10:00AM


Officials at the Phuket office of the Damrongdhama Centre (Ombudsman’s Office) regularly receive complaints from the public.

Officials at the Phuket office of the Damrongdhama Centre (Ombudsman’s Office) regularly receive complaints from the public.

QUESTION

There is a big hotel construction project, comprising a three-storey building with 158 rooms, in a quiet area in Rawai with villas and it has many, many problems with it – small access, water issues etc.

I want to present this project to the Army or other officials who could take action to fix the many problems with this project. Who do I contact and how?

- Concerned Resident, Rawai

ANSWER

If you want to file a complaint with the Royal Thai Army in Phuket, you can call me directly at 094-3477151. The Army officers originally posted to Phuket have just been transferred as per normal rotation of duty, and my team has only just arrived here.

We still have an office representing the National Council for Peace and Order (NCPO) at Phuket International Airport, but we no longer have our headquarters on Sakdidet Rd, and we are now looking for a new location to use as a base in Phuket. We will find new premises to rent as soon as possible. In the meantime, it is best to just call me.

– Maj Satit Naikoon, Commander of the Royal Thai Army headquarters based in Phuket

 

You can file a complaint directly with Rawai Municipality. Although there are many options that you have in filing complaints about such projects, eventually all officials will send your complaint back to our office. So the best way is for you to file your initial complaint with us because it is easy for us to investigate. We will investigate it.

– Aroon Solos, Mayor of Rawai

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If you believe it is appropriate, you can file a complaint with the National Council for Peace and Order (NCPO). To do it by phone you can call the national 24-hour hotline “1111” it is still operating to receive public opinion, complaints and suggestions on reconciliation.

You can also file a complaint via our “PSC 1111” mobile phone app, by post and through our website.

The “PSC 1111” mobile phone app was launched on October 1, 2015 and can be downloaded through the Apple App Store and is available for Android devices through Google Play. After installing it, open the app, click the topic of your complaint, enter your complaint, click save and send. Please note that the app is in Thai language only.

Complaints sent by post must be regarding allegations of corruption only. Just send your complaint in an envelope addressed to Post Office Box 1111. It will be sent directly to the NCPO in Bangkok; no stamp is needed.

To file a complaint through our website, visit www.1111.go.th. This website is open for receiving complaints and suggestions on reconciliation.

– Jirapan Khemkhaeng, an operator of the NCPO 1111 hotline

 

If you believe wrongdoing by an official may be involved in your complaint, you can file a complaint at the Damrongdhama Centre (Ombudsman’s Office), located on the first floor at the Phuket Provincial Hall compound on Narisorn Rd in Phuket Town.

You can also call our free hotline 1567 or our regular number 076-213203. Our office is open 8:30am to 4:30pm. Alternatively, you can email us at damrongtum_phuket@hotmail.com

– Komkrit Tlaidoung, Legal Officer, Damrongdhama Centre, Phuket

 

 

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simon01 | 21 April 2017 - 22:42:52

Well I know many bar owners in patongs bangla road. They say they have to pay 3,000 per month to stay open till 2-3am. its part of their monthly expenses.  One in Soi gonzo said they make all there money from 2-5am. They just pay the police too. So if tourists can find this out in 2 days, expats know too. How can it be so hard for the " investigators to find out? Easy they are paid too to ...

Christy Sweet | 14 March 2017 - 15:37:02

Jor12, You are mistaken. True, defamation is a civil offense in most civilized nations, but not in Thailand. And foreigners are certainly at risk for deportation upon conviction of criminal activity- which libel is. 
 As for your assumptions on my moral code, your opinions are not facts.

Eagle, If you wish to pronounce Thailand as uncivilized for this criminalizing of free speech, you'll g...

Rorii | 14 March 2017 - 11:48:13

Jor12, I gave the relevant  chapters, and sections, be a good boy and do the same. But hey, criminal code overrides civil.

Rorii | 13 March 2017 - 19:47:19

Oops... "Thai CRIMINAL Code."

Jor12 | 13 March 2017 - 19:10:16

Rorii...good boy...now go and read the Civil and Commercial Code particularly where it with deals with wrongful acts: liability, compensation and exemptions to liability (justifiable acts)

Rorii | 13 March 2017 - 18:33:54

Jor12,  NOTICE the wording "Thai CRIMINAL Law."

Chapter 3 Sections 326 up to 333 of the Thai Criminal Code classifies defamation as a crime.  However, there are two kinds of defamation in Thailand:

1) Simple defamation (Section 326) — “Whoever imputes anything, to the  other person before a third person, in a manner  likely to impair  the  reputation  of  such  other  person  o...

Jor12 | 13 March 2017 - 17:37:37

Christy...absolute rubbish. You obviously have no idea about defamation law. For starters it's a civil matter not a criminal matter, so there are differing rules of evidence and what needs to be proved. So what you are trying to tell me is that no-one complains about "corruption" out of fear of deportation? Absolute garbage. If you have the evidence of corupt payments or however aris...

Eagle | 13 March 2017 - 11:25:21

Christy Sweet,if Thailand is only a banana-republic,why did you choose to live here?Did you choose it by looking at a idyllic postcard picture without having any knowledge of Thailand ,same as many of the other clowns here did?It is a free country here,nobody will stop you when you want to move back to your civilized country.

Kurt | 12 March 2017 - 12:56:33

Why has someone to report corruption of Phuket officials if the corruption is proven daily by itself.

-- Illegal opening times of bars after 01:00AM ( Bangla rd Patong, Patak rd Chalong ) is only possible due to thai officials corruption.  Many years!!

You only see high ranking police officers at Patong Bangla road for a ( pre announced, as they not want to see illegal matters) popular photo...

Christy Sweet | 12 March 2017 - 10:13:17

Jor12, Thai defamation laws make it a risky venture to complain about..well, anything. Mr. Gov Official can sue you and then you'll face  deportation for "criminal" activity. This law is why the nation is a Mango Republic and will likely continue the descent into full-fledged Banana.

Jor12 | 11 March 2017 - 14:38:13

Phuket corruption...if that is the case, why aren't you - and everyone else - reporting such "corruption"? That's the problem, it's easy to say, but if you do nothing then you accept it, so just don't bother. And who says "all Officials ...at the Ombudsman Office is corrupt?" Again just hot air. As the saying goes, either put up or shut up. 

Phuket Corruption | 19 February 2017 - 23:27:21

Who says the NACC aren\\\'t corrupt?

Also, please name 1 Thai police officer you know who isn\\\'t corrupt?

Also, who says all Officials at the Phuket office of the Damrongdhama Centre (Ombudsman’s Office) aren\\\'t corrupt?

Kurt | 16 February 2017 - 10:21:18

Never file a complaint direct to Rawai officials.
Better complain to the other mentioned officials first.
Of course the will send the complain to Rawai Municipality, but they will check on Rawai to see how Rawai handles it.

Who checks Rawai Municipality when you send your complain direct to them? Nobody!

Police Mafia | 15 February 2017 - 16:42:00

The police checkpoint between Patong & Kamala targets Foreigners and allows Thai's to go through unchecked. 

You can pay 15000 baht to get off if you are caught riding your motorbike drunk. They don't check Thai's, only Farung.

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