The Phuket News Premier League predictions The Phuket News Kata Rocks The Phuket News
The Phuket News Thailand News
The Phuket News Phuket | Thailand | World | Business | Q&A | Weird World XML, RSS, Feed
The Phuket News The Phuket News
The Phuket News

Don Mueang passengers suffer in four-hour queue

BANGKOK: Understaffed immigration clearance at Don Mueang airport resulted in a wait of more than four hours for hundreds of passengers -- and an online complaint from a Thai man whose foreign wife was among them.

tourism, transport, immigration,

Bangkok Post

Sunday 6 August 2017, 11:58AM

Foreign visitors queue for passport control at Don Mueang airport during a four-hour wait that stretched into Saturday morning. Photo: Piyabutr Saengkanokkul
Foreign visitors queue for passport control at Don Mueang airport during a four-hour wait that stretched into Saturday morning. Photo: Piyabutr Saengkanokkul
Piyabutr Saengkanokkul, a law lecturer at Thammasat University, shared images of packed queues for passport control at the airport on his Facebook page early Saturday.

He said his wife, a foreign national who had arrived from the award-winning Changi airport in Singapore, estimated that around 2,000 passengers were waiting in non-moving queues on Friday night. Two hours later he shared a similar image as the queues showed no sign of shortening.

After three hours of waiting, he asked airport officials what they were doing to solve the problem but they just acknowledged the issue. An immigration official told him that problems had arisen because several flights landed at the same time, but the airport did not coordinate with immigration in advance so there were insufficient immigration officers to deal with the crowds. 

Mr Piyabutr said his wife informed him that an immigration official wanted to open a new counter but the boss objected so there were two unused lanes.

He said it took his wife four hours and 20 minutes from the time she joined the queue at midnight to clear passport control. His wife said there were two priority lanes for flight crew which should have been used to speed up service, but officials kept telling passengers to stay in their original queues. She noticed that some passengers were weak and needed water as conditions were stuffy with little ventilation.

Another passenger who was at the airport commented on Facebook: "I was in this queue last night. Four hours and 15 minutes to get through. The issue is with queue management. There isn't any. You have 2,000 people filtering from 9 lanes into 3. Not a single member of staff outside of immigration desks were to be seen.

"But when a lady fainted near us around 4am, more staff than I had seen all evening including what looked like extra immigration officials appeared, and carried her away. 

"This was the worst immigration experience I have had in 30-plus years of travel, and I fly most weeks."

British International School, Phuket

A source from the immigration police said that generally, immigration clearance should take only about 45 seconds per passenger. But the increased emphasis on security means that extra time is needed to verify the authenticity of passports and whether any passport holders were on blacklists. 

The source said that even with up to 1,000 passengers arriving at the same time, it should not take more than an hour to clear the immigration queues. However, landings are a matter of coordination between the airlines and the airport. 

He said the busiest times for flights landing at Don Mueang each day were between 5am and 7am and around 9pm.

Mr Piyabutr said his wife heard from several tourists who told her it was their worst experience with passport control. He said he wondered if any first-time visitors experiencing such problems would return to Thailand in the future. 

On Saturday afternoon he also posted a link to customer reviews on the international website Skytrax complaining about their bad experience at Don Mueang.

Read original story here.



The Phuket News
The Phuket News
Comment on this story
* Please login to comment. If you do not have an account please register below by simply entering a username, password and email address. You can still leave your comment below at the same time.
Comments Here:

Comments Left: Characters
E-mail: (No Hotmail, Live, MSN and Outlook accepted at this time)
   => Forget password?

Jor12 | 07 August 2017 - 19:48:16

Timothy...this is a typical post on here..."The only solution to this on-going problem, is to ban ALL buses from Patong hill. Nothing else is going to work." Then the usual chorus from the babble say the same thing with a slight variation. How ridiculous is that?

We're talking about technology that is available and is incorporated throughout most of the travelling world in passpor...

The Phuket News

Eagle | 07 August 2017 - 15:43:52

Rorri,seems like in your haste to copy Timothy's clairvoyant comment,you forgot to type some letter.And this happens to someone who criticize other people's writing style!?  

The Phuket News

Rorri_2 | 07 August 2017 - 12:41:57

Jor12, although I agree, I haste to remind you, that if others made the same comment you would say they have no right to tel, Thais what to do, ther is a word for your behaviour, hypocite.

The Phuket News

Timothy | 07 August 2017 - 08:36:35

Jor12, wow, what happened to you? This comment actually makes sense. Of course if anyone else made the same comment first you would say they were Thai haters, then you would use your golden nugget...this is Asia, not their country. This is the culture here. If they don't like it they should go home...

The Phuket News

Jor12 | 06 August 2017 - 20:26:45

Given that most passports issued throughout the world have biometric chips in them, Thailand should be using biometric-based automated "eGates" to reduce waiting times. Details of the chip are authenticated, then either fingerprint or facial recognition or both, is compared to the data held on the chip. If both images are similar and the ePassport is not blacklisted, the traveller can pa...

The Phuket News
Matches 5 result(s)
The Phuket News
The Phuket News
The Phuket News
The Phuket News The Phuket News The Phuket News
The Phuket News
Share this
The Phuket News
Have a news tip-off? Click here
The Phuket News
Related stories
The Phuket News
Phuket community

Recent Comments

Digital centres to screen social media to be set up, Isoc confirms in Phuket

So next time a going to Immigration in Phuket, a hope a can see info and the phone nr on the wall in Immigration to the National Council for Peace and...(Read More)

Phuket revs up for Phuket Bike Week 2018 ‘World Ride Together’

Bike Week is in Patong April 11--14. Songkran will also be on the the 13-14. As to the safety of the event, what's going to happen when bikers...(Read More)

Digital centres to screen social media to be set up, Isoc confirms in Phuket

Welcome on Phuket, ISOC. Not screen, but support the social media Social media is your friend, not your enemy With info social media you can: Hand...(Read More)

Zuckerberg: Facebook must ‘step up’ after data scandal

Do thai people know that the present thai Government can read everything on their phones on: Facebook, YouTube, Line, WhatsApp and Twitter? That ther...(Read More)

Avoid sex assault: Don’t dress sexy, says government

Unbelievably crass and ill educated advice. ...(Read More)

Zuckerberg: Facebook must ‘step up’ after data scandal

Cmon, EVERYBODY knows FaceBook is NSA, CIA, Mossad and German Verfassungsschutz... so who is he kidding? There was never a cheaper service getting d...(Read More)

Police refute taxi driver’s claim that broken shock caused Phuket crash

Of course the taxi driver is lying. He's just another reckless fool putting a few hundred baht ahead of the lives of tourists. Is anybody ever g...(Read More)

Swedish tourist among injured in Phang Nga minivan crash

Will you ever see a policeman doing anything unless it's "benefiting" them!...(Read More)

Gov leads ‘Big Clean’ at Phuket dog shelter, says facility need crematorium

Did we all read the today Bangkok Post report rabies vaccine scandal? After reading, are we still sure Phuket is rabies free? With or without this r...(Read More)

Police refute taxi driver’s claim that broken shock caused Phuket crash

That's a new one, but yet again "not my fault" cannot take responsibility for anything!...(Read More)

The Phuket News
Weird World
The Phuket News PHUKET LIFE
Phuket Arts
Phuket Community
Phuket Culture
Phuket Dining
Phuket Education
Phuket Entertainment
Phuket Environment
Phuket Health
Phuket People
Phuket Technology
Phuket Travel
World Entertainment
Photo Galleries
The Phuket News PHUKET SPORT
Phuket Buy and Sell
Phuket Jobs
Phuket Property
Phuket Cars and Boats
Phuket Community
Phuket Services
The Phuket News The Phuket News PHUKET EVENTS
Phuket Event listings
Phuket Event calendar
Buy Tickets
Phuket Bars, pubs and clubs
Phuket Hotels and villas
Phuket Restaurants
Phuket Yellow Pages
The Phuket News BARGAINS
The Phuket News ABOUT US
The Company
Distribution points
Advertise with us
Pay for advert
Contact us
Content Google Map
Site map
Australian Visa Services
Currency - The Phuket News   Weather Report - The Phuket News   Surf Report - The Phuket News
LinkedIn - The Phuket News   Twitter - The Phuket News   YouTube - The Phuket News   Facebook - The Phuket News
Copyright © 2018 Class Act Media. All rights reserved. | Website usage terms and conditions | Privacy and Confidentiality Statement.