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Does Phuket Post Office ban electronic devices from airmail?

My mother is an elderly 68 years old and still has yet to learn the wonders of communicating on the Internet. For more than a year now I have been trying to get her to buy a phone - or better still, a tablet - so she can at least see and chat with her granddaughter via Skype.

Sunday 27 September 2015, 01:00PM

Phuket Post Office will not allow electronic devices to be sent abroad via airmail. Photo: Sutharat Husted

Phuket Post Office will not allow electronic devices to be sent abroad via airmail. Photo: Sutharat Husted

However, she has very limited opportunities of getting out and about the country town where she lives in Australia, and she has been put off buying a device due to the prices there.

I want to send a cheap handheld tablet computer to her so she can finally Skype and see her granddaughter, and we will send a thumb drive loaded with photos and videos of her granddaughter to view while offline.

However, my wife was told by an staffer at the main post office in Phuket Town that we cannot send a tablet to Australia by airmail. Apparently the officer said the airlines would not allow it.

Surely this cannot be true, as airlines even allow passengers to carry tablets into the passenger cabins.

Something is wrong here. DHL has already confirmed that electronics can be sent - and can even give me a scheduled date of delivery to my mother's front door.

Dear Mr Postman, what is the truth? Can we send a tablet to Australia via Thai Post or not? If not, why not?

– Tilde Chimbote, Chalong

Central Phuket



Right now, it is impossible to send any electronic devices that contain any batteries overseas by air because of an international aviation agreement.

Airlines do not accept any electronic device that contain batteries to be sent by air. Even some devices that have the battery removed might not pass the airport x-ray machine.

ThaiPost is not only the postal service that is unable to do so. Even DHL or any private express mail carrier cannot provide such a service. I suggest you re-check with DHL to confirm exactly what service they can provide.

– Patcharatida Saothong, Phuket Post Office, Phuket Town



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Fast Eddie Fawcett | 27 September 2015 - 13:31:47

Airlines do accept if shipment is sent by freight mode. Contact Rhenus Logistics Bangkok they can assist

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