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TOT picks up as TT&T collapses

BANGKOK: The Central Bankruptcy Court has ordered TOT Plc to take over home phone maintenance service from provincial fixed-line operator TT&T to manage customer complaints.

technology, economics,


Bangkok Post

Tuesday 22 November 2016, 11:39AM


The TT&T website has been down – ‘Under Construction’ – for the past three weeks. Image: Screengrab
The TT&T website has been down – ‘Under Construction’ – for the past three weeks. Image: Screengrab

Starting from Dec 1, the state telecom enterprise will take charge of repairing telephone equipment and dropped wire maintenance services, said TOT Board Director Djitt Laowattana.

The court ordered TT&T to enter the rehabilitation process in Nov 2008, and approved the rehabilitation plan in Dec 2010. The court confiscated TT&T’s fixed-line infrastructure assets in March this year.

TT&T provides fixed-line telephone services in provinces under a 25-year concession with TOT that will expire in October 2018. The company has been allocated 1.5 million phone numbers to operate.

However, TT&T has around 300,000 customers currently, according to an industry source.

The number of TT&T employees has been cut to around 600, from almost 4,000 early this year.

In addition, TT&T has shut down its customer service centres and call centre service, leaving existing customers without service.

Staff at the TT&T offices in Phuket earlier this month denied reports that the embattled telcoms provider had silently gone offline and assured that all phone and internet services provided are to continue as usual.

The assurance came after a TT&T customer reported to The Phuket News that staff at the TOT office in Patong no longer accepted payments on behalf of TT&T.

Staff at the TOT office instructed him to report in person to TT&T office in Koh Kaew to formally cancel his service contract as, they allegedly explained, TT&T had allegedly stopped its telcoms services.

“No, no services have stopped; everything is still operating as usual,” one staffer at the TT&T office in Koh Kaew told The Phuket News.

Another staffer at the TT&T office in Soi Bangyai, behind the Big C supercentre on the bypass road, concurred.

“If anything is running slower, it is our customer service,” she said.

However, for the past two weeks the main TTT website has been “under construction”.

Meanwhile, TOT Board Director Mr Djitt said the court wants TOT to take over maintenance in order to ensure service continuity as TT&T has been struggling financially for years.

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The court ordered TOT to take responsibility for two jobs: repairing or replacing transmission equipment, including dropped wires when a customer calls for a service, and maintaining TT&T’s transmission system to ensure service continuity after the concession expires.

Drop wires are used to connect a subscriber's distribution point to external overhead distribution points.

Mr Djitt said TOT does not make any money from providing the services as it is court-ordered.

Complaints are spreading over social media condemning the TOT for benefiting from the failure of TT&T.

“The public don’t know that we were ordered by the court to take the responsibility,” Mr Djitt said.

Some comments urged people to stop using TT&T’s service because the company is closing down its business by the end of this month, two years earlier than the concession entails.

“These comments are totally untrue and confuse the public,” he stressed.

However, he acknowledged that some of TT&T’s customers who cut off their network services are still forced to pay the company’s monthly service fee of B107 each month, because TT&T no longer has call centres and customer care service.

Mr Djitt said TT&T customers, who are unhappy and unsatisfied with their existing services, can migrate to TOT’s fixed-line network.

TOT President Monchai Noosong said TOT can efficiently provide fixed-line services across the country, thanks to its nationwide network and 400 customer service centres.

TOT has over 3 million fixed-line subscribers on its own network.

 

Read original story here.

Additional reporting by The Phuket News.

 

 

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Kurt | 22 November 2016 - 13:43:59

If you read this article, you just get confused by so many contradictive statements.
It even goes back to 2008 and 2010! Hello!!! Are you there in Nov 2016? 
Very thai: Running slower of customer service, but nothing stopped, everything operate as usual, but website "under construction".
A bag full of nonsense. Denial and twisting.

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