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Suvarnabhumi immigration officials told to sit tight

BANGKOK: Immigration officials on duty at Suvarnabhumi airport during morning peak hours have been ordered not to leave their stations to keep the lines of departing passengers flowing.

immigration, transport,

Bangkok Post

Tuesday 28 February 2017, 09:34AM

A passenger hands her passport to an immigration official at Suvarnabhumi airport. Photo: Somchai Poomlard
A passenger hands her passport to an immigration official at Suvarnabhumi airport. Photo: Somchai Poomlard

The stringent directive was issued by Immigration Bureau Chief Lt Gen Nathathorn Prousoontorn yesterday (Feb 27) after complaints about a long wait from air travellers to have their passports stamped in the morning.

The big boss at the bureau said up to 14 officers, or about 80% of the workforce at the airport, had already been deployed in the morning but passengers claimed they saw an empty counter as some officials might have gone to the toilet during the long working hours.

To solve the problem, Lt Gen Nathathorn said he had ordered all duty officers to never leave their desks from 6am to 9am.

Morning hours are a peak period at Suvarnabhumi, when more flights leave the airport.

The bureau chief also promised to transfer more officials under his supervision from other immigration posts to reduce the workload of their colleagues at Bangkok’s international gateway.


He called an urgent meeting at the airport after social media showed foreign passengers thronged the area waiting for their documents to be processed on Sunday morning (Feb 26) while some immigration counters were empty.

Lt Gen Nathathorn claimed a check with all airlines leaving Bangkok during that period found only four Bangkok Airways passengers had missed their flights to Phnom Penh.

A further probe also showed the last person who passed through immigration was on board flight PG931, he said. There were other reasons the four passengers had missed their flights – they might have spent too much time shopping, had a long meal or could not find the gates, he added.

Read original story here.



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Kurt | 28 February 2017 - 15:24:38

Drama toilet talk of a thai government official.
Is shows the incompetence of Immigration management to anticipate on arrivals/departures with enough officers on duty, including short time replacement for snack, coffee/toilet duties.
Anyway, no immigration officer should remain 3 hours at his boot. 
His concentration goes down after 2 hours work.
Meaning, possible mistakes in immigration work. 
Didn't they learn about how long a human mind can 100% concentrate continuously on a important job?

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Discover Thainess | 28 February 2017 - 11:03:49

Three hours without a toilet break ? My goodness, I hope the boss is providing buckets under their desks. Now I will never be surprised if the immigration officers look grumpy !! :-)

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