Mr Sinthichai and Ms Sinisa Jitkam yesterday (Nov 12) took a file of documents and photo of the property they bought close to the British International School, Phuket to the Damrongdhama Centre at Phuket Provincial Hall and told an official there that they have had ongoing problems with their B6.7mn property, that it is not up to standard and does not fit its B6.7mn price tag.
Mr Sinthichai said, “We have encountered problems with our property since moving in three years ago. We have notified the property developer of the problems, but even though they have tried to fix the issues on numerous occasions, the problems keep coming back. We are continuously stressed out over these issues.
“The first day we moved in it there was problems with the electrics which caused a blackout,” he said.
Mr Sinthichai then went on to list further problems the couple have encountered which includes:
1. A leak behind the garage which flooded the bathroom.
2. Leaking drainpipes.
3. Leak in second floor bathroom causing damage to first floor.
4. Problems with supporting beam.
5. Walls made of styrofoam.
6. Windows not installed correctly and allow rain water leak into property.
“We cannot deal with this situation any more. We have a four-year-old child who is always slipping and falling on wet floors because of the leaks. We have been through a hard time saving money to buy this house and we hope to keep it for our daughter.
“We are certainly not living as the families in the company’s advertising shows,” he said.
“We asked the company to be more responsible, but they said they have already repaired the leakage for us. They have been fixing it repeatedly for three years, and each time they do new issues surface. I have asked the company to buy back this house but they refused and said they do not have a buy back policy.
“Right now we are not happy with this house because we feel the foundation is not safe and the house is below standard. I want the company to buy it back and I hope officials from Damrongdhama and Consumer Protection will help settle this hurdle,” Mr Sinthachai concluded.
A representative from the company declined to comment on this specific case but did say that the company will issue a statement at a later date and will allow relevant officials handle the customer’s complaint.