Confusion has reigned since the opening of the new International Terminal on Sept 16, with travellers unsure of which terminal to check-in at when boarding a connecting outbound flight through Bangkok.
“Since the opening of the new International Terminal, many passengers are not sure where to check-in and most drivers just drop off passengers at the old terminal,” one airport staffer, who asked not to be named, told The Phuket News just days after Prime Minister Gen Prayut Chan-o-cha officially declared the new terminal.
“We have even seen some passengers drag their luggage from terminal to the other,” he said. (See story here.)
There have been so many passengers arriving at the wrong terminals that the airport is now operating a shuttle service between the two main buildings, Somsak Pakdeerak, Deputy Director of Phuket International Airport, told The Phuket News today.
“Currently, we are providing a shuttle bus for passenger in case they go to wrong terminal,” he said.
Mr Somsak urged travellers to check their flight tickets before beginning their journey to the airport so that their driver can deliver them to the correct terminal.
“If people are unsure whether the flight they are boarding is a domestic or international flight, they should check with their booking agency,” he said.
“We are updating our website to explain to passengers which terminal to go to. This should be ready next month,” Mr Somsak added.
Meanwhile, Phuket Airport has issued a map of the new International Terminal.
“This will be available from our website, and at the airport terminal itself, soon,” Mr Somsak said.
The official website for Phuket International Airport, which is operated by Airports of Thailand, can be found here.