AirAsia scraps counter check-in fee
AirAsia has abolished the counter check-in fees for all international flights throughout its route network. All bookings made today (December 22) onwards will be exempted from the RM10 (and its currency exchange equivalent) per passenger for counter check-in.
Monday 9 January 2012, 10:52AM
The counter check-in fee was introduced by AirAsia in September, and guests were charged the equivalent of RM10 per passenger for the service instead of utilising the free-of-charge self check-in options available via web, mobile or kiosks.
AirAsia has said that international passengers who have pre-paid the counter check-in fees from 21 September till 21 December 2011 can obtain a credit shell by contacting customer care via an e-form on the airline’s website.
The check-in fee currently remains for AirAsia’s domestic Malaysian flights.
“AirAsia will no longer charge the RM10 counter check-in fees for all our guests departing on international flights. This move is part of our continuous effort to reduce the cost of traveling for all our guests, especially with the recent hike of passenger service charge for international travellers.
“With the abolishment of counter check-in fees for international destinations, guests can now go directly to the check-in counters for check-in. We will also continue to improve and innovate our check-in services,” said AirAsia Group Chief Executive Officer, Tan Sri Tony Fernandes.
“Of course, the self check-in options will still be made available for international flights to further enhance the travel experience and avoid congestion or long queues at the counters. We would still encourage all our guests to conduct self check-in, especially those without any check-in baggage, as well as guests traveling to domestic destinations.”