Click to download Tribute to His Majesty PDF

Live Phuket The Phuket News Kata Rocks The Phuket News Outrigger Koh Samui Beach Resort
The Phuket News Phuket News
The Phuket News Phuket | Thailand | World | Business | Q&A | Weird World XML, RSS, Feed
The Phuket News The Phuket News
The Phuket News

AirAsia boss to apologise to attendant for prostration on Phuket flight

PHUKET: Tony Fernandes, chief executive of AirAsia Group, and Tassapon Bijleveld, chief executive officer of Thai AirAsia, are to fly to Hat Yai today (Sept 9) to apologise to a flight attendant who was forced to prostrate herself before the daughter of a complaining passenger on a flight from Phuket to Bangkok last month.

transport, culture,


The Phuket News

Friday 9 September 2016, 11:26AM


Tony Fernandes, chief executive of AirAsia Group, and Tassapon Bijleveld, chief executive officer of Thai AirAsia, are to fly to Hat Yai today (Sept 9) to apologise to the flight attendant. Photo: Alec Wilson
Tony Fernandes, chief executive of AirAsia Group, and Tassapon Bijleveld, chief executive officer of Thai AirAsia, are to fly to Hat Yai today (Sept 9) to apologise to the flight attendant. Photo: Alec Wilson

“I, as Chief Executive Officer of Thai AirAsia, and Mr Tony Fernandes, Chief Executive Officer of AirAsia Group, express our deepest regrets and acknowledge our responsibility towards these past incidents, which were the result of poor communication between us and the passenger who filed a complaint,” Mr Tassapon said in a statement issued yesterday.

“The situation on the day of the incident could only be described as highly sensitive and emotional for all involved but we maintain that our executives never obligated our staff to perform an act of prostration and only wanted the issue to be resolved in the best way possible.”

The incident in which the flight attendant had to prostrate herself to calm down a mother who reportedly was upset with the attendant asking what she could do to help her daughter who reportedly had a disability.

The incident occurred on Thai AirAsia Flight FD3006, from Phuket to Bangkok, on Aug 26, reported Post Today. (See story here.)

According to the report, a mother and two children boarded a flight. One of the children is reportedly autistic. One board, a flight attendant asked – without being informed that any special needs passengers were on board – if the mother required any assistance with her daughter, which apparently enraged the mother.

The flight attendant then was required to prostrate herself as a form of apology to calm the mother’s rage.

The mother then sent a complaint to the airline as she felt the flight attendant was dishonouring her by asking what she could do to help, reported the Bangkok Post. (See story here.)

Lucky 13 Bar and Grill

The airline management later had a meeting with the mother and the flight attendant who prostrated before the passenger, Mr Tassapon said.

Mr Tassapon attributed the incident to poor communication between the airline and the passenger.

“We affirm that we highly value the feelings of our employees and are disheartened by what has happened to the staff member in question. We assure we will learn from these events and amend our policies accordingly and have our Customer Relations Department handle all passenger complaints in the future without the need for confrontation between passengers and cabin crew,” Mr Tassapon said in his statement yesterday.

Mr Tassaporn did not reveal the identify of the enraged mother. However, in addition to many Thai publications, Khaosod English reported the mother's name as Jumpoon Chavasiri. (See story here.)

Ms Jumpoon lists herself as an ABAC University graduate hwo is now a hospitality management consultant and currently Director of JP Management Solutions Co., Ltd. based in Bangkok.

JP Management Solutions Co Ltd, however, lists its headquarters as based in Lancashire, England.

 

 

The Phuket News
The Phuket News
Comment on this story
* Please login to comment. If you do not have an account please register below by simply entering a username, password and email address. You can still leave your comment below at the same time.
Comments Here:
Username:
Password:
E-mail:
CAPTCHA
    Forget your password?

Christy Sweet | 10 September 2016 - 07:57:27

"Forced.." ? Cabin crew have authority over passengers, this attendant should have simply walked away from the situation and informed the captain there was an unruly woman in the cabin.

The Phuket News

Seaturtle55 | 09 September 2016 - 18:00:56

It's all fine and good for the Thai Air Asia boss to make this personal apology, but I think that the person, whoever that was, should be made to make a public apology in person to this attendant!!  Not to prostrate him or herself before the attendant..that would demean everyone...but a public apology should be made by the person who failed to properly defend their employee and subjected her to what must have been a most demoralising experience!! Forced to prostrate oneself??!!  Disgraceful!!!

The Phuket News

Kurt | 09 September 2016 - 14:33:00

Seems the mother was mentally disable to fly.
Should be blacklisted.
Didn't understand that she was a paying guest of the airline.
Always treat airline staff with respect, same as they treat you always with respect.

This whole affair did costs the airline a lot of money, not yet talking about many of the airline crew would have felt shocked.

The Phuket News
Matches 3 result(s)
The Phuket News
The Phuket News
The Phuket News
The Phuket News The Phuket News The Phuket News
The Phuket News
Share this
The Phuket News
Have a news tip-off? Click here
The Phuket News
Related stories
The Phuket News
Phuket community

Recent Comments


Phuket Opinion: No more beating about the bush

Joe12, as you are one of the reason for this article, I would suggest if everyone agreed/thought, like you, then all would be ok, the problem is, you ...(Read More)


Army hunts down Phuket taxi driver for refusing airport tourist passenger

marcher, you should really watch the video before you make a comment. If you had bothered, you would learn that the lady had the taxi use the meter. S...(Read More)


Army hunts down Phuket taxi driver for refusing airport tourist passenger

B1,000 fine clearly does not deter taxi drivers from over charging or behaving badly. You need to cancel the taxi license and stop being so soft o...(Read More)


Phuket Opinion: No more beating about the bush

Get rid of the comments. They serve no useful purpose. Most comments are not opinions but unadulterated garbage and mostly unintelligible. So if Paull...(Read More)


B22.4mn erosion protection project underway at Phuket’s Karon Beach

Is it my old eyes, or is there a lack of reinforcing steel rods, and concrete, binding these blocks together? Nature will win....(Read More)


Army hunts down Phuket taxi driver for refusing airport tourist passenger

Amazing Thailand yet again. A woman argues about being charged B700 taxi fare when other drivers charge B1000! Didn't she agree this beforehand? I...(Read More)


Army hunts down Phuket taxi driver for refusing airport tourist passenger

A normal Phuket taxi practice as mentioned in this article.. --- Overcharged, preferable not use taxi meter ( they cover with face towel). --- Indee...(Read More)


Phuket illegal daily rental 'hotels' face deadline

Red yesterday in B-P that in Thailand there are estimated 400,000 - 450,000 illegal 'accommodation properties'. Authorities expect to need 5 ...(Read More)


Dhammajayo ‘won’t get bail’

Another 'deadline', of 3 months ?! No bail? Why Police talk about bail? That is a matter the Attorney-General to talk about and to handle. N...(Read More)


Phuket illegal daily rental 'hotels' face deadline

Once again lets go after small businesses. These short term rentals were having a drastic effect on hotel bookings? How about hotel bookings having a ...(Read More)

The Phuket News
Bangkok Hospital Phuket
PHUKET NEWS
Phuket
Thailand
World
Business
Q A
Weird World
ARCHIVE
POLL
CURRENCY
WEATHER
PHUKET TIDE TABLE
The Phuket News PHUKET LIFE
Phuket Arts
Phuket Community
Phuket Culture
Phuket Dining
Phuket Education
Phuket Entertainment
Phuket Environment
Phuket Health
Phuket People
Phuket Technology
Phuket Travel
Photo Galleries
COLOURING BOOK
The Phuket News PHUKET SPORT
Phuket
Thailand
World
SURF REPORT
PREDICTIONS
The Phuket News PHUKET CLASSIFIEDS
Phuket Buy and Sell
Phuket Jobs
Phuket Property
Phuket Cars and Boats
Phuket Community
Phuket Services
SEARCH CLASSIFIEDS
POST CLASSIFIED
The Phuket News The Phuket News PHUKET EVENTS
Phuket Event listings
Phuket Event calendar
Buy Tickets
POST EVENT
The Phuket News PHUKET DIRECTORY
Phuket Bars, pubs and clubs
Phuket Hotels and villas
Phuket Restaurants
Phuket Yellow Pages
POST LISTING
The Phuket News BARGAINS
The Phuket News ABOUT US
The Company
Distribution points
Subscribe
Advertise with us
Pay for advert
Contact us
CONTESTS
Content Google Map
Site map
Australian Visa Services
 
Currency - The Phuket News   Weather Report - The Phuket News   Surf Report - The Phuket News
LinkedIn - The Phuket News   Twitter - The Phuket News   YouTube - The Phuket News   Facebook - The Phuket News
Copyright © 2016 Class Act Media. All rights reserved. | Website usage terms and conditions | Privacy and Confidentiality Statement.